Updated: November 14, 2025
Introduction
Mila Support, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
Mila Support provides educational content and personalized support for pregnancy and postpartum wellness. We do not provide medical advice, diagnosis, or treatment, and our app is not a substitute for professional healthcare.
Mila Support uses artificial intelligence (AI) to personalize content and provide chat-based support. When you interact with these features, the information you enter may be processed by trusted third-party AI providers in order to generate a response. We do not use this information for advertising, and it is not sold or shared with other parties. Any data sent to AI services is used solely to provide you with the requested support and is not retained beyond what is necessary to deliver the feature.
Information We Collect
When you use our website or birth planning tool, we may collect the following types of data:
Personal Information: Name, email, and account details.
Medical Information: Pregnancy history, medical conditions, birth preferences.
Insurance Information: Insurance provider, policy details.
Hospital Information: Where you plan to give birth.
Technical Information: IP address, browser type, cookies (if applicable).
We do not sell or share your data with third parties without your explicit consent. However, we may use third-party service providers (e.g., cloud storage, analytics) to help operate our services securely and efficiently.
How We Use Your Information
We use your information to:
Help you track and manage your birth preferences.
Provide relevant resources for your pregnancy journey.
Improve our services using aggregated data insights.
There are certain privacy, security, and data-handling rules we are legally required to follow, and we may use some of your information to make sure we’re following them.
Data Protection & Security
We take security seriously and implement the following safeguards:
Encryption: All sensitive data is encrypted using Supabase's built-in security features for stored data and SSL/TLS for data in transit.
Authentication: Strong password requirements and role-based access controls.
Data Minimization: We only collect the data necessary for our services.
Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to:
Enhance user experience.
Analyze usage patterns.
Improve our services.
You can manage your cookie preferences through your browser settings.
User Rights & Data Control
You have the right to:
Access & correct your data: Request a copy of your data and correct inaccuracies.
Request data deletion: Email us at team@milasupport.com, and we will process your request within 30 days.
Withdraw consent: Opt out of certain data collection activities at any time.
California Residents (CCPA Rights)
Under the California Consumer Privacy Act (CCPA), you have additional rights, including:
The right to request details about data collection.
The right to opt out of data sales (We do not sell data).
Data Retention
We retain your data only as long as necessary to provide our services. If you request deletion, we will remove your data from our system within 90 days, except where retention is required for legal or regulatory compliance.
Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect personal data from children under 13. If we become aware that a child’s data has been collected, we will delete it promptly.Changes to This Policy
We may update this Privacy Policy from time to time. If there are significant changes, we will notify you through our website or email.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Email: team@milasupport.com