Updated: November 14, 2025
Welcome to Mila Support. These Terms and Conditions ("Terms") govern your access to and use of any services (the “Services”) provided by Mila Support, Inc. (“Mila Support”, “we”, “us” or “our”). By using the Services, you agree to these Terms. If you do not agree, you may not use the Services.
1. Acceptance of Terms
By accessing or using the Services, you confirm that you are legally competent to agree to and comply with these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Description of Services
Mila Support provides digital tools for prenatal, birth, and postpartum education and planning, including:
a chat assistant powered by artificial intelligence (“AI”) that offers informational and emotional support; and
access to educational content, guides, and, where applicable, virtual sessions with human doulas or other support professionals.
The Services are intended to provide informational and supportive guidance only. Mila Support does not provide medical, mental-health, therapeutic, diagnostic, or treatment services and our provision of the Services does not create a doctor–patient, therapist–client, or other clinical relationship.
You should always consult with a qualified healthcare professional (such as an OB/GYN, midwife, pediatrician, therapist, psychiatrist, or other licensed provider) for any questions about diagnosis, treatment, medications, safety concerns, or changes in your health or your baby’s health.
2.1 AI-Powered Features
Some features of the Services, including the chat assistant, are powered by AI. When you interact with these features, you are communicating with an AI system, not a human clinician, therapist, or doula.
The AI may generate content that is inaccurate, incomplete, or not applicable to your specific situation. Mila Support does not guarantee the accuracy, reliability, or completeness of any AI-generated content. You are solely responsible for how you interpret and act on information provided by the Services and agree that you will not use it as a substitute for professional medical or mental-health advice, diagnosis, or treatment.
By using the Services, you acknowledge and agree that:
the AI is a support tool, not a licensed provider;
the Service is not appropriate for emergencies, crisis situations, or urgent clinical decision-making; and
you will verify important decisions with a qualified healthcare professional.
3. Eligibility
To use the Services, you must:
be at least 18 years old or the age of majority in your jurisdiction; and
provide accurate and complete information during any required registration process.
The Services are not designed for unsupervised use by minors. If we become aware that a minor is using the Services without appropriate consent or supervision, we may restrict or terminate access.
4. User Obligations
By using the Services, you agree to:
use the Services only for lawful purposes;
not engage in any activity that disrupts or interferes with the Services; and
comply with all applicable laws and regulations while using the Services.
5. Fees and Payment
If applicable, fees for the Services will be outlined in our agreement with you.
Payments must be made as specified.
Late payments may result in suspension or termination of services.
All fees are non-refundable unless otherwise stated.
6. Intellectual Property & Trademarks
All intellectual property rights in the Services, including but not limited to text, graphics, logos, software, and content, are owned by Mila Support or its licensors and are protected under copyright, trademark, and other intellectual property laws.
You may not:
copy, modify, distribute, or create derivative works based on our intellectual property without our prior written consent; or
use any of our trademarks, logos, or branding without express written permission.
Trademarks:
The Mila Support name, logo, and any related product or service names, designs, and slogans are trademarks of Mila Support or its affiliates. Unauthorized use of these trademarks is prohibited.
Copyright Notice:
© 2025 Mila Support, Inc. All rights reserved.
For any requests regarding intellectual property usage, please contact us at team@milasupport.com.
Any AI-generated content provided to you through the Services is for your personal, non-commercial use and is subject to these Terms. Mila Support retains all rights in the underlying technology and models used to generate such content.
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information exchanged during the course of using the Services.
This does not apply to information that:
is publicly available through no fault of the receiving party;
was known to the receiving party prior to disclosure; or
is independently developed without reference to the disclosed information.
You acknowledge that we may share information with third-party service providers, including AI infrastructure providers, as reasonably necessary to operate, secure, and improve the Services. Such sharing will be governed by our Privacy Policy and applicable law.
8. No Medical or Mental-Health Advice; Not for Emergencies
Mila Support does not provide medical care, nursing care, psychotherapy, or any other professional clinical services. The Services, including AI-generated content and any human-provided educational content, is for general informational and supportive purposes only.
You understand and agree that:
the Services are not a substitute for care provided by a licensed healthcare or mental-health professional, including an OB/GYN, midwife, pediatrician, psychiatrist, psychologist, or therapist;
the Services do not provide diagnosis, prescribe medications, or determine whether a particular treatment or intervention is appropriate for you or your baby; and
you will not ignore or delay obtaining in-person medical or mental-health care based on information you receive through the Services.
The Services are not appropriate for emergencies or crises, including but not limited to:
heavy bleeding, severe pain, decreased or absent fetal movement, signs of preeclampsia, or other pregnancy complications;
suicidal thoughts, self-harm, thoughts of harming others, or other mental-health crises; or
any symptom that you believe may be life-threatening to you or your baby.
If you are experiencing a medical or mental-health emergency, or believe you may be at risk of harm, do not use the Services. Call 911 (in the United States), contact your local emergency number, or go to the nearest emergency department immediately. For mental-health crises, you may also contact the 988 Suicide & Crisis Lifeline (United States) or your local crisis line.
9. Limitation of Liability
To the maximum extent permitted by law, Mila Support is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including but not limited to:
loss of profits;
loss of data; or
loss of business opportunities
This includes, without limitation, any claims arising from your reliance on AI-generated content as a substitute for professional medical or mental-health care, or your failure to seek timely in-person care.
10. Indemnification
You agree to indemnify and hold Mila Support, its affiliates, officers, directors, employees, contractors, and licensors harmless from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:
your use of the Services;
your violation of these Terms; or
your violation of any applicable law or regulation.
This includes, without limitation, any claims arising from your reliance on AI-generated content as a substitute for professional medical or mental-health care, or your failure to seek timely in-person care.
11. Termination
We reserve the right to suspend or terminate your access to the Services at our discretion, without notice, for:
any violation of these Terms; or
other applicable agreements
12. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.
Any disputes arising under these Terms shall be resolved exclusively in the courts located in the State of Delaware.
13. Amendments
We may update these Terms from time to time, including to reflect changes in the Services, technology (such as AI features), or applicable law. Any changes will be effective upon posting the revised Terms to www.milasupport.com/termsandconditions.
Your continued use of the Services after any such changes constitutes acceptance of the new Terms.
14. Contact Information
For questions or concerns about these Terms, please contact us at:
Email: team@milasupport.com